"By treating any “using the software to do something” interactions as a process, you can measure the cost (how long it takes) of the user’s interactions. Applying the math behind experience curves, you can predict the reduction in cost (to your users) over time, for any set of interactions. Experience curves take into account that some processes are inherently more learnable than others. This property of learnability is reflected as an efficiency coefficient – how efficiently someone can learn ways to reduce the cost (time) needed to perform the interactions."

"Let’s begin to wean ourselves off of the easy displays of spiritual philanthropy and set our efforts to assisting people out of despair. Sow opportunity. Sow life. Life that sustains people, establishes families, builds community and endures for generations"

"Second, enterprises have new tools to help them automate classification and filtering tasks. Data leak prevention (DLP) is a good example. Enterprises don’t have time to burn static security labels into their documents. But if a smartish system can make reasonably decent decisions about information flowing through and exiting company networks, devices, or operating environments, security controls can be applied when needed, rather than when the IT admin gets around to it. The ability to dynamically assign security classifications to information as it is created is better than the alternative. "

"Last but not least, I don't see any room for Sun Identity Manager or Sun Role Manager in this new world order. Although we're far from seeing the curtain on Sun/Oracle deal, when it comes to combining the identity administration products (identity and role managers), I can claim to be at least 50% correct in my Suncle forecast."